Applications Management

Byzan Application Lifecycle Management

Byzan's Application Life Cycle Management Services helps enterprises run-the-engine efficiently – with a view to reducing support costs on an ongoing basis through smarter solutions for recurring problems and enhancements.

A key metric that IT managers wish to control is the Cost of Application maintenance. Some of the factors that impact maintenance are the complexity of business requirements over the application's shelf life, code and data complexity, change history documentation, code size, etc. Most organizations ensure adequate quality and documentation checks during an application's birth and its launch. Post implementation, and during the application's life cycle, organizations struggle to maintain the rigor on documentation, changing requirements, design and code change, test plans and test case impacts, the traceability, release management, and code base synchronization.

Byzan's Application Life Cycle Management offering covers the needs across portfolio management to third party management and user help desks.

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We have extensive experience with creating support models that are optimized from a staffing and process perspective, as well as focused on the efficiency and productivity gains on an ongoing basis. This helps our clients get a service model that is predictable, as well as focused on ongoing cost reductions.

Initial Structure – Dimensions	Level 1 Optimization	Level 2 Efficiency
Support volume – no. of tickets / productivity	Resource Consolidation	Support Optimization
Type of resources needed	Tools and Automation	Source Code Optimization
Do resources have to support client's users?	Is a leveraged model allowed?	Process Improvements
Onsite offshore ratios and shift models	Utilization	Team consolidation & optimization (cross-training)
Disparity in technology – are multiple skills needed?	Quality and Comprehensiveness of Documentation	Re – skilling to lower cost resources
SLAs and response time expectations	Re-badgingof SMEs that currently support the applications	Shared Services